Sam thrives in his role as a Referrals Navigator within the Compass Team while also pursuing a wide range of passions outside of work. As a key part of the referral and assessment process, he ensures that every service user finds the right pathway through Maples.
What are your passions outside of work?
“I live with two of my mates, and we’re all quite sporty. I spend a lot of time playing or watching rugby and football. I play rugby for a local team and enjoy fitness and outdoor activities. It’s the best way for me to reset and clear my head.
I also love riding my motorbike and hope to take it on the ferry to Spain this year. Traveling is something I’d like to do more often. I’ve travelled in groups before, but I’d love to go solo. Music is another big passion of mine, and I’m looking forward to a few festivals this year.”
Tell us about your role?
“My role in the Compass Team is to guide people toward the most suitable support. Whether that’s bringing in new service users or reviewing placements, I help individuals find their best-fit destination.
I work closely with Brokers and Social Workers who ask us to assess potential service users from Bristol. My job is to determine if we can meet their needs and provide the right level of care. I travel frequently to meet potential service users, evaluate our capacity, and ensure we can offer them the best possible support. Maples provides an incredible service, and I take pride in showcasing it to both professionals and service users.”
Could you tell us more about the assessment process?
“To be assessed, an individual needs a Social Worker. The Social Worker can either reach out to us directly or go through a Local Authority Brokerage. The referrer provides details about the person and the type of support package they need.
Once we have this information, we arrange an initial meeting with the potential service user. It’s always informal—we want to get to know them beyond their case file. What are their hobbies? What makes them happy? What kind of person are they?
It’s a two-way conversation. The service user gets to know us, and we introduce them to the different opportunities at Maples. We offer activities beyond core support, including swimming, music production, and gym sessions, which are incredibly popular.
Our goal is to figure out exactly how we can help them move forward. We offer tailored support in areas like cooking, cleaning, budgeting, benefits management, medication, emotional well-being, and occupational development. Every service user is in control of their journey, and we build a bespoke support package around their needs.”
How do you know if someone is the right fit for Maples?
“Compatibility is key. We want to help as many people as possible, but if someone is moving into shared housing, we need to make sure it’s a good fit for everyone. A stable, supportive household can have a massive impact on mental well-being, so we prioritise creating harmonious living environments.
Our approach in the Compass Team is to never say ‘no’ to a referral. Instead, we determine if they’re ready or if we have a suitable placement available. If we can’t accommodate someone immediately, we always leave the door open for future referrals.”
What is your favourite thing about your role?
“I get to meet incredible people from all over the country and the world, each with unique backgrounds and life experiences. Despite the challenges our service users have faced, many still hold onto hope for a better future and even give back to their communities.
Helping people move forward in life never gets old. I’ve seen service users transition positively—whether into independent living, hospital care, or other support systems. No matter what someone has been through, they deserve a chance to rebuild their lives and find hope.”
A Personalised Approach to Care
Sam’s work as a Referrals Navigator plays a crucial role in guiding service users toward the right support. Through thoughtful assessments, he ensures each person’s needs, goals, and aspirations are at the center of their personalised support plan.
Beyond his professional role, Sam’s love for sports, motorcycling, travel, and music reflects the individuality we celebrate at Maples. Our staff members bring unique perspectives and life experiences, allowing us to foster deep connections with service users and each other.
If you’d like to make a referral, contact us at [email protected].
