Our Approach
“We go above and beyond to do what is right”
Ben Dickason
We give people a voice
We Give Service Users a Voice
We run service user conferences and regular satisfaction surveys to ensure we capture the collective voice of our service users. We develop tailored support plans with each individual. We help people feel valued and validated by involving them in the decision-making process. We offer people choices about how we can best support them.
How We Give Colleagues a Voice
We have an internal staff forum that meets quarterly to raise views and provide insights into where we can develop our service. We have monthly 1-1’s that are designed to ensure people feel supported and heard. We empower our people to speak up when they feel something could be done better because they are the experts.
We Give External Partners a Voice
We attend and facilitate multiple forums, bringing stakeholders together to overcome shared challenges and meet shared goals. We actively seek feedback on opportunities to improve.
We Listen
We Listen to Service Users
We are experts in active listening. We enable people to express individual ideas and concerns without the fear of consequences. We listen to each individual. We give people the chance to be heard and understood.
How We Listen to Colleagues
We are experts in active listening. We enable people to express individual ideas and concerns without the fear of consequences. We listen to each individual. We give people the chance to be heard and understood.
We Listen to Our External Partners
We respond to feedback quickly. We listen to the demands and needs of our external stakeholders and seek to adapt to support them.
We work together
How We Work With Service Users
We believe the relationship between us and the service user is a partnership working together to ensure they achieve their goals. The service user is central to all we do. We conduct workshops to develop new activities and offerings to best meet their needs.
Working With Our Colleagues
One of our core values is United, because we understand that it requires all of us to do our part to ensure we succeed.
Working With External Partners
We actively seek to become strategic partners with our external colleagues to ensure we work together to achieve the right outcomes for both the service users and the community as a whole.
We Support Each oTHER
We Support our Service Users
We provide support and guidance along a sliding scale depending on what is required. We are always there to help with a view of promoting independence.
How We Support Our Colleagues
We support people to do their job with training, tools, and pride ourselves on going above and beyond when it is needed.
Supporting Our External Partners
We engage with all external stakeholders in a supportive manner as we understand we are part of a much bigger picture that is interlinked. We can only make lasting change if we support each other.
We take positive risks
For Our People
We recognise that in order to grow people must take controlled risks. We create an environment for people to fail with a safety net in order for them to build confidence and capability.
With External Partners
We aren’t afraid of taking novel and innovative approaches to complex problems. We take necessary risks to support the development of our service in order to meet the needs of our stakeholders.
We create opportunity
Opportunities For Our Service Users
We empower people by giving them opportunities to get involved in activities, education, employment, and community life. We create pathways for people to live where they want to live.
Opportunities For Colleagues
We have development programs to support our people along their career paths. We prioritise internal development. We have members of our management team who started as support workers and have worked their way up.
External Partners Opportunities
We pride ourselves on being innovative and flexible meaning we are able to identify and create opportunities for commissioners, to meet their needs in an effective and timely way.
We show compassion
Compassion For Our Service Users
We try to achieve understanding without judgement, by actively listening, and fostering a safe, empowering environment to support healing and resilience in those living with trauma.
Compassion Towards Colleagues
We care about our people. We recognise that all people face difficulties and as an employer we always do what we can to support people through these times. We provide wellbeing days to our staff, crisis loans, and even a pet bereavement day to name a few.
Compassion with External Partners
We recognise that our external colleagues have a challenging job to do. We always enter into conversations with empathy and compassion because we are all trying to achieve the same thing and help others grow.
Refer someone to maples
Whether you are looking to refer yourself, a loved one, or are a professional seeking support for a client, our referrals team is here to help. We handle each referral with care and confidentiality, ensuring a timely process.
To start the referral process, please email us at: [email protected]
or call: 0117 302 6160
One of our team members will review the details and reach to discuss the next steps, answer any questions, and guide you through the process as quickly as possible.